Frequently Asked Questions
Get answers to common questions about our dog care services
Everything You Need to Know
We've compiled answers to the most common questions about our services. Can't find what you're looking for? Give us a call at 614.581.8150 or contact us online.
General Questions
What services do you offer?
We offer comprehensive dog care services including daycare, overnight boarding, professional training programs, and full-service grooming. Each service is designed to meet the unique needs of your furry family member.
What are your hours of operation?
We're open Monday through Saturday from 7am-9am for drop-offs and 4pm-6pm for pick-ups. On Sundays, we're open 4pm-6pm for pick-ups only. Extended hours are available by appointment.
Where are you located?
We're located at 7320 Hinton Mill Road in Ostrander, OH 43061, just 10 minutes from Dublin. We're easily accessible from I-270 and serve all of Central Ohio.
How do I schedule services?
You can schedule services by calling us at 614.581.8150, visiting our contact page, or booking online through our portal. We recommend scheduling in advance, especially for boarding and grooming services.
Daycare Questions
What does daycare include?
Our daycare includes supervised play, socialization with other dogs, indoor and outdoor activities, rest periods, and optional obedience enrichment. Dogs are grouped by size and temperament for safe, fun interactions.
What are your daycare requirements?
Dogs must be up-to-date on vaccinations (DHPP, Rabies, Bordetella), spayed/neutered if over 6 months, and pass a temperament evaluation. We require proof of current vaccinations from your veterinarian.
How much does daycare cost?
Daycare is $30 per day, or $50 per day with obedience enrichment. We also offer 10-day bundles for $290 and 20-day bundles for $580, providing great savings for regular attendees.
Can I visit before enrolling my dog?
Absolutely! We encourage tours and meet-and-greets. This helps you feel comfortable with our facility and allows us to meet your dog before their first day.
Boarding Questions
What's included in boarding?
Overnight boarding includes a clean, comfortable kennel or suite, regular feeding schedule, exercise and playtime, and 24/7 supervision. We can also provide additional services like grooming or training during their stay.
How much does boarding cost?
Boarding ranges from $45-55 per night depending on your dog's needs (determined during evaluation). Behavioral boarding is $50 per night. Additional services like 1-on-1 play ($10) or obedience ($20) are available.
What should I bring for boarding?
Bring your dog's regular food, any medications, comfort items like a favorite toy or blanket, and detailed feeding/care instructions. We provide bedding, bowls, and toys, but familiar items help reduce anxiety.
Can you accommodate special dietary needs?
Yes! We can follow special dietary requirements and medication schedules. Please provide detailed instructions and bring all necessary items. There's a $5/day fee if you prefer we use our kennel food.
Training Questions
What training programs do you offer?
We offer 7-day and 14-day intensive training programs, personal training sessions, Saturday new pet bootcamps, and specialized workshops focusing on common behavioral challenges.
What does the 7-day training include?
Our 7-day program ($1800) covers recall, place, sit, door manners, loose leash walking, and impulse control. It's perfect for establishing basic obedience and manners.
What's covered in the 14-day program?
The 14-day program ($2500) includes everything from the 7-day program plus heel, down, threshold manners, off-leash walking, and advanced impulse control. All behaviors are practiced around distractions.
Do you offer ongoing support after training?
Yes! We provide guidance on maintaining training results and offer follow-up sessions. Our Saturday workshops are also great for continued learning and reinforcement.
Grooming Questions
What grooming services do you provide?
We offer full-service grooming including haircuts, baths, nail trims, ear cleaning, teeth brushing, flea/tick treatments, de-skunking, anal gland expression, and even nail painting!
How much does grooming cost?
Pawsome haircuts start at $60 (pricing varies by size and breed). Individual services range from $10-35. Contact us for specific pricing based on your dog's needs and breed requirements.
How often should my dog be groomed?
Most dogs benefit from professional grooming every 4-6 weeks. However, this varies by breed, coat type, and lifestyle. We can recommend a schedule that's right for your pup.
Do you handle anxious or difficult dogs?
Yes! Our experienced groomers are trained to work with dogs of all temperaments. We take extra time and care with anxious pets, using gentle techniques to ensure a stress-free experience.
Still Have Questions?
Our friendly team is here to help! Whether you need more information about our services, want to schedule a tour, or have specific questions about your dog's needs, we're just a call or click away.
Ready to Give Your Pup the Best Care?
Join thousands of happy families who trust us with their furry loved ones. Book today and see the difference professional, loving care makes!
📞 (614) 581-8150 • 🕐 Open 7 days a week
New client discounts available • Free consultation • Same-day booking